Politique d’expédition
Flexaun · Shipping Policy
Free shipping on every order, tracked to your door.
Last updated November 12, 2026
At a glance
Where we ship: The United States, plus the other countries offered at checkout.
Processing: Dispatched within 1 business day.
Cost: Free shipping on every order. No minimum, nothing to reach.
Tracking: Emailed as soon as your order leaves.
Lost or damaged: We resend or refund. You are never left holding a lost parcel.
01. Where we ship
We ship to every address in the United States, and to the other countries available at checkout. If your country is not offered at checkout, email us at contact@flexaun.com and we will tell you what we can do.
02. Processing time
Orders are dispatched within 1 business day. Orders placed on a weekend or a public holiday go out on the next business day. You get a confirmation email when your order is placed, and a second email with your tracking number as soon as it ships.
03. Delivery time
Delivery time starts when the parcel is handed to the carrier, not when you place the order, and it depends on where you live. Your tracking link shows the carrier's estimated delivery date for your parcel. Weather, carrier backlogs, customs and public holidays can add time, and we cannot speed a parcel up once the carrier has it.
04. Shipping costs
Shipping is free on every order, with tracking. There is no minimum order.
05. Tracking your order
Your tracking number is emailed to you when your order ships, and you can follow your parcel any time on our Track my order page. It can take up to 48 hours for a carrier to scan a parcel into its system, so a link that shows nothing on the first day is normal. If your tracking has not moved for 7 business days, email contact@flexaun.com and we will chase it with the carrier for you.
06. Wrong address or a change of mind
Check your shipping address carefully at checkout. If you spot a mistake, email contact@flexaun.com straight away with your order number. We can usually fix an address or cancel an order before it is dispatched, but once a parcel is with the carrier we cannot reroute it. Parcels returned to us because the address was wrong or incomplete can be reshipped once you send us the corrected address.
07. Lost, delayed or damaged parcels
If your parcel is marked as delivered and you cannot find it, check with anyone else at the address and with your neighbours first, then email us. If it does not turn up, we will resend your order or refund it. The same goes for a parcel that arrives damaged, or one that stops moving in transit.
08. Customs, duties and import taxes
Orders shipped within the United States have no customs charges. For orders shipped to another country, any customs or import charges are not included in the price paid at checkout and are the responsibility of the person receiving the order.
09. Multiple items
If you order several pairs, they normally travel together in one parcel. Occasionally an order is split across two parcels, in which case you get a tracking number for each.
10. Not happy with your socks?
Every order is covered by our 90-day money-back guarantee, worn or washed. The full terms are in our Refund Policy.
Questions
Email us at contact@flexaun.com. We answer every message, usually within one business day.