Politique de remboursement
Flexaun · Refund Policy
90-day money-back guarantee. Worn or washed, either way.
Last updated November 12, 2026
At a glance
Guarantee: 90 days from delivery. Worn or washed, it does not matter.
Wrong size: Free exchange. No restocking fee.
Damaged, wrong or missing: Replacement or refund.
Refund timing: Within 10 business days, to your original payment method.
Questions: contact@flexaun.com
01. The 90-day money-back guarantee
Wear them for a full shift. Wear them for ninety. If your feet are not better off, you get your money back. The guarantee runs for 90 days from the day your order is delivered, and it covers socks that have been worn and washed.
How it works
- Email contact@flexaun.com within 90 days of delivery.
- Give us your order number, or the email address you ordered with.
- We reply with the next step. If we need the pairs back, we tell you how to send them, and return shipping does not cost you anything.
- No forms to fill in and nothing to argue about.
We refund the amount you paid to your original payment method within 10 business days of approving your request. Your bank or card issuer may take a few more days to show it on your statement.
02. Wrong size? Exchange it
Tell us the size you need and we send it out. There is no restocking fee. Email contact@flexaun.com with your order number and the size you want.
03. Damaged, wrong or missing items
Check your order when it arrives. If a pair is damaged or faulty, if you received the wrong item, or if something is missing, email contact@flexaun.com and we will send a replacement or refund you.
04. Cancelling or changing an order
Email us as soon as possible with your order number. We can normally cancel or change an order before it is dispatched. Once it is with the carrier we cannot stop it, but the 90-day guarantee still covers you.
05. Gift cards
Gift cards cannot be returned or refunded.
Contact
Everything above starts with one email to contact@flexaun.com. We answer every message, usually within one business day.